Terms and Conditions

Registration and account integrity

An applicant must be at least eighteen years old and legally permitted to gamble in the jurisdiction from which they connect to Snatch Casino.

Only one account per household, IP address, and payment method is permitted; duplicate registrations may be merged or closed at our discretion.

You are obliged to keep your login credentials private and to notify our security team within twenty-four hours of any suspected unauthorised access.

Deposits, withdrawals, and currency handling

Funds may only be added through payment instruments registered in the account holder's own name, and we reserve the right to request additional proof of ownership.

Withdrawal requests are reviewed against anti-fraud checks within seventy-two hours; pay-out times depend on the chosen method and the policies of intermediate banks.

Currency conversion is carried out at the daily reference rate provided by our liquidity partner, plus a transparent margin disclosed in the cashier.

Promotional offers and wagering requirements

Each bonus, free spin package, or tournament entry is governed by dedicated terms displayed before the promotion is claimed, and these prevail over any general statement made elsewhere.

Bonus abuse — including coordinated play across multiple accounts, the use of low-risk wagering strategies, or repeatedly cashing out the minimum — voids the related winnings.

Promotions cannot be combined unless explicitly stated, and unused bonus credits expire after thirty days of inactivity.

Game outcomes and dispute resolution

All games rely on certified random number generators audited by independent laboratories accredited by the Curaçao Gaming Authority under licence OGL/2024/758/0228.

If you believe a result is incorrect you must contact support within seventy-two hours of the event; later complaints can be considered only where server logs remain available.

Disputes that cannot be resolved internally may be escalated to the licensing authority, whose decision binds both parties.

Service interruptions and liability

We strive for high availability but cannot guarantee uninterrupted access; planned maintenance windows are announced in advance whenever possible.

Snatch Casino is not responsible for losses caused by force majeure events, connectivity issues on the player side, or third-party software malfunctions outside our control.