Privacy Policy
Snatch Casino respects the confidentiality of every visitor and registered player. This document outlines what we record, why we record it, and the choices you retain over your information.
Categories of information we handle
When you open an account we collect identifying details such as your full name, date of birth, residential address, and a verified copy of a government-issued document.
Payment-related metadata, including transaction reference numbers and the masked digits of your card, is stored to reconcile balances and resolve disputes.
Technical data — browser fingerprint, IP address, device type, and approximate geolocation — is captured automatically when you visit any subdomain of snatch-casino.com.
Lawful grounds and purposes
Most processing is justified by the contract we form with you when you accept membership, and by our duty under licence OGL/2024/758/0228 to prevent fraud and money laundering.
Anti-money-laundering screening, sanctions checks, and KYC review fall under legal obligations imposed by the Curaçao Gaming Authority and partner regulators.
Promotional emails and SMS rely on your explicit opt-in, which you may revoke from the notifications panel at any moment without affecting your gameplay rights.
Sharing with third parties
Payment processors, identity-verification vendors, and game suppliers receive only the minimum dataset required to complete the task you have requested.
We do not sell personal information to advertising networks, and any analytics partner we engage is bound by a data-processing agreement that mirrors our own standards.
When ordered by a competent court or regulator we may disclose information to law-enforcement bodies, but never without verifying the legal basis of the request.
Storage periods and your rights
Financial and identification records are kept for a minimum of five years after account closure, in line with anti-money-laundering legislation applicable to our licence.
Marketing preferences and session logs that are no longer required for compliance are anonymised within twelve months of inactivity.
You may request access, rectification, portability, or erasure of your personal data by writing to our Data Protection Officer; a response is issued within thirty calendar days.
Need to reach us?
- Data Protection Officer: [email protected]
- General customer assistance: [email protected]